Eversource Urges Customers to Remain Vigilant Against Scams

                                                                   
Eversource Urges Customers to Remain Vigilant Against Scams
Scammers use sly tactics to swindle money from unsuspecting customers

BERLIN, Conn. (April 21, 2021) – With scam artists aggressively targeting utility customers, 
Eversource is warning people to be on the lookout for new tactics being used so they don’t fall 
victim.
Scammers continue finetuning their techniques, including using phony caller IDs that display
“Eversource” and scripts that sound like a legitimate company representative threatening to 
disconnect their electric or gas service because of an unpaid bill.

“Unfortunately, these scammers sound legitimate and with a phony caller ID they’re even more 
convincing – so we all need to have our ‘guard up’ more than ever,” said Eversource Senior Vice 
President and Chief Customer Officer Penni Conner. “These scam artists sound sophisticated and are 
ruthless. That’s why we’re reminding customers to beware – if they get a call and the caller’s 
message doesn’t look or sound right – don’t panic and don’t pay. Remember, we will never threaten 
to disconnect service or demand instant payment over the phone.”

The energy company offers the following tips to help avoid becoming a victim:
•    Eversource representatives never demand instant payment over the phone, require the use of 
pre- paid debit cards, or request customers meet at a “payment center” to make the payment.
•    Never provide personal financial or account information to any unsolicited person on the 
phone, at the door or online, even if they seem legitimate.
•    Beware – some sophisticated scammers can manipulate their caller ID to say the caller is with 
Eversource.
•    Customers who are scheduled for disconnection due to nonpayment receive a written notice that 
includes information on how to maintain their service.
•    Customers can verify they are speaking with an Eversource representative by asking for some 
basic information about their account - like the name on the account, the account address, and the 
exact past due balance.

Eversource urges anyone who believes they are a target of improper solicitation to immediately 
contact their local law enforcement. Customers are also encouraged to contact the energy company at 
l-800-286- 2000 if they receive a call, text, email or if someone shows up at your door to verify 
it’s Eversource.

For more information on how to protect personal information and avoid becoming a victim of utility 
scams, visit Eversource.com.

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 
energy company in Newsweek’s list of America’s Most Responsible Companies for 2021 and recognized 
as one of America’s Most JUST Companies. Eversource transmits and delivers electricity to 1.27 
million customers in 149 cities and towns, provides natural gas to 246,000 customers in 74 
communities, and supplies water to approximately 216,000 customers in 52 communities across 
Connecticut. Eversource

107 Selden St.
Berlin, Connecticut 06037

harnesses the commitment of approximately 9,300 employees across three states to build a single, 
united company around the mission of safely delivering reliable energy and water with superior 
customer service. The #1 energy efficiency provider in the nation, the company is empowering a 
clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and 
successful programs to integrate new clean energy resources like solar, offshore wind, electric 
vehicles and battery storage, into the electric system. For more information, please visit 
eversource.com, and follow us on Twitter, Facebook, Instagram, and LinkedIn. For more information 
on our water services, visit aquarionwater.com.

MEDIA CONTACTS:
Tricia Modifica (860) 665-5670
tricia.modifica@eversource.com

Mitch Gross (860) 665-5221
mitch.gross@eversource.com

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